VoiceNation is Your Quality Answering Service
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The Dashboard
With the Dashboard, You're in Control!
Imagine having to email your live answering service every time you added a new employee or need to make a change on your account. Then having to wait hours if not days for changes to go into effect. Not here. The VoiceNation dashboard is the hub your answering service account. It’s where all of your call handling information is controlled and stored. The dashboard lets you make real time updates and changes to your script, on call, employees and more. No more waiting!
Behold the power of the dashboard!
Our dashboard is loaded with tools that make monitoring your account and making changes simple. You have real time control of your account and you can manage your call schedules, messages, billing, payments, and more right from where you are…either online or through our iPhone app.
The dashboard is user friendly. There’s no need to be an online guru or a member of the geek squad to use it. Just follow a few simple instructions or watch a video tutorial or two and you’re done.
Take a look inside the Dashboard:
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Call Records
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Your Messages
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Controlling Your Calls
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Check and Pay Your Bill
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Sending and Receiving Faxes
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Setting up Your Account
Some of the Key Features You'll Find in the Dashboard:
Call Detail Records
Get detailed records in real time of all your incoming calls.
- Date, time, caller ID, how the call was handled are available for every call
- Sort call detail records by caller ID, date, time, call handling
- Export cdr's into an easy to read csv file which could be imported to your own CRM
Messages
View, listen, sort, and export all messages we take for you.
- View all the messages our live agents take for you
- Export messages to an easy to read .CSV file for your own use or to be imported to your own CRM
- Sort messages for easier analysis
- Since all accounts include a free voicemail/fax number you can listen to all your voicemails and view all your faxes online
Call Control
Our online account management allows you to setup different situations for VoiceNation agents to follow. For example:
- Existing Customers
- New Customers
- Urgent Calls
Each situation can then have it's own set of instructions for the agent to follow on each call.
Billing
Easy access to your online statements and the payment center.
- Make payments
- View Statements
- View your plan minutes to make sure you are in the right plan and much more
Send Faxes
Your online dashboard can send and receive faxes for you!
- All VoiceNation accounts come with separate dedicated fax number that can send and received faxes through the online dashboard.
Setup Wizard
Quickly update your account details.
- All VoiceNation accounts come with separate dedicated fax number that can send and received faxes through the online dashboard.
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Call Records
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Your Messages
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Controlling Your Calls
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Check and Pay Your Bill
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Sending and Receiving Faxes
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Setting up Your Account
I just spent the past several minutes accessing and reviewing the VoiceNation online account dashboard. GREAT! Thanks for your support! I found it easy to navigate. — Jeff Becker, West Virginia"
Let us make your business life easier
At VoiceNation, we want to make life easier for you. We can do that by answering your calls when you can’t be available, by giving you full control of your call center service account so you can make sure it consistently meets your needs, and by saving you a little time for other things…like running your business.
New features added all the time
We are always thinking and looking for ways to improve our service to you. As people continue to rely more and more on technology and on mobile and automated answering service, we are adapting…for our customers and for the future. We are constantly developing new features based on our customer feedback. Tell us what works and what could work better. We want to hear from you.
