One of a kind, real-time call data at your fingertips
The Dashboard is the hub of your VoiceNation experience
All VoiceNation clients enjoy the benefit of managing their account online for Free. No matter where you are, you can check messages, update employee contact information for message delivery, track calls and much more!
Call Detail Records
Get detailed records in real time of all your incoming calls our call center receives.
Read More →Messages
View, listen, sort, and export all messages our live agents take for you.
See How it Works →Call Control
You create your call scripts, giving you complete control over every situation our live agent may encounter with your callers.
Tell Me More →Dashboard: Call Detail Records
Real time call detail records of all your calls to our call center.
- Date, time, caller ID, how the call was handled are available for every call
- Sort call detail records by caller ID, date, time, call handling
- Export cdr's into an easy to read csv file which could be imported to your own CRM
Dashboard: Messages
Check your messages anytime, anywhere.
- View all the messages our live agents take for you
- Export messages to an easy to read .CSV file for your own use or to be imported to your own CRM
- Sort messages for easier analysis
- Since all accounts include a free voicemail/fax number you can listen to all your voicemails and view all your faxes online
Dashboard: Call Control
Situations are the backbone of your script and how our live agents interact with our TAS software to follow your account instructions. To help you better understand what a situation is take a look at this sample company below.
Self-provisioned Msg taking accounts are only allowed 5 situations, other msg taking accounts allowed 10.
ABC Law Firm is a VoiceNation customer. They forward their calls to us 24 hours a day and we get 3 main types of calls for their office.
- Existing customers needing to speak with a specific person
- New clients needing a quote or information about becoming a client
- Occasional urgent calls from court employees that need to speak to one of the partners immediately.
Our online account management allows ABC Law Firm to setup 3 different situations for VoiceNation agents to follow.
- Existing Customers
- New Customers
- Urgent Calls
Each situation can then have it's own set of instructions for the agent to follow on each call.
Dashboard: Billing
- Make payments
- View Statements
- View your plan minutes to make sure you are in the right plan and much more
Dashboard: Sending and Receiving Faxes
- All VoiceNation accounts come with separate dedicated fax number that can send and received faxes through the online dashboard.
Dashboard: Setup Wizard
- All VoiceNation accounts come with separate dedicated fax number that can send and received faxes through the online dashboard.
