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E-Commerce Answering Service
24/7 support for YOUR virtual business.
Operating an internet-based business is completely different than running a brick and mortar storefront. Your business is open all day, every day…24/7 in every time zone around the world. In order to meet the demands of your vitural business environment, you need a strategic business plan and a little creative thinking. At VoiceNation, we do creative.
There are many benefits of conducting business online and around the clock availability is one of them. Customers can choose from millions of products on the Internet, so it’s important for you to set yourself apart from all the competition. In your virtual world, product selection, shipping methods, and return policies are all important…but excellent customer service is huge. Your unique business hours require proper phone coverage. And, customers want to speak to a live person when they have an issue.
Our 24 hour, US-based call center can handle your customers' immediate needs any time, day or night. With VoiceNation's internet answering service and online answering service, your customers can talk to a live person (an important component in customer satisfaction). Our friendly operators are professionally trained to handle your business. They can take messages, forward calls, support customer inquiries, provide shipping and product information, take simple web orders, and more. And don’t worry…all leads that come in…they’re captured for you.
At VoiceNation, you can customize your call plan to fit your needs. Using our online management dashboard, you can customize your call script so that our operators answer your calls with your company brand in mind, view your detailed call reports, make changes to your call center service, and more. Your online dashboard gives you total control.
We know you can’t be everywhere 24/7. Let us be a part of your virtual team.
The Coffee Project
VoiceNation's SimplyONE and live answering services create the perfect blend for The Coffee Project's e-commerce, virtual business environment."“VoiceNation helps keep my company professional and responsive." - James Vaughn, Owner Read the entire case study →