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Pricing Made Simple

VoiceNation: Top quality answering service plans for everyone!

Start here. Tell us about you!

I need my answering service to:

  Email or text me my messages

  Transfer calls through to my staff or me

  Forward issues to a scheduled list of on-call staff

  Capture leads, place orders on my website

  You dream it, we build it.

How many minutes do I need?

  I don't get too many calls yet
  My small business is steady but growing
  We're large-scale & get a high volume of calls
  We take calls for mass market ads like radio or tv

The Best Plans from the Top Answering Service

*Price per additional minute is $0.95
All minutes billed on 1 second increments for your benefit.

There is a one time account support fee of $75 for all accounts except the 30/30.


What features will I get with my plan?

Glad you asked. All plans except for the 30 for 30 plan give you all features. Try getting that anywhere else! Check out the table below to see what you'll get.

QAS Seal 30 for 30
Our quick, message-only plan
$30/mo.
Standard Plans
Several minute bundles available.
Variable
Custom Plans
Let’s talk about a truly custom plan.
Variable
Features      
Instant Activation YES YES YES
No Account Support Fee YES
Free Local Voicemail   YES YES (coming soon)
Virtual Fax   YES YES (coming soon)
Message Delivery by Email YES YES YES (coming soon)
Message Delivery by Fax YES YES YES (coming soon)
Message Delivery by SMS (text) YES YES YES (coming soon)
Message to Live Person Relay   YES YES (coming soon)
Order Processing YES YES (coming soon)
Call Dispatching   YES YES (coming soon)
No Holiday Fees YES (coming soon) YES YES (coming soon)
Online Adminstration YES (coming soon) YES YES (coming soon)
24x7x365 Service YES (coming soon) YES YES (coming soon)
Free Virtual Fax # YES (coming soon) YES (coming soon)
Local or Toll Free Number YES (coming soon) YES YES (coming soon)
One Second Increment Billing YES (coming soon) YES (coming soon) YES (coming soon)
Free Call Patching YES YES (coming soon)
No Contract YES YES YES (coming soon)
Unlimited Toll-Free Minutes YES YES YES (coming soon)
Message Delivery by Voicemail YES YES (coming soon)
Minutes      
Minutes Included with Your Plan 30 We need to talk

FAQs

  1. Is there a contract to sign?
  2. How does your ALL INCLUSIVE billing work?
  3. Is there an extra charge for “patching”?
  4. Once I sign up, how long does it take before my calls are being answered live?
  5. Do you bill by the minute or per call?
  6. How much am I charged if I go over my minutes?
  7. What's the difference between the 30for30 plan and the other plans?
  8. Can I track my minutes?
  9. Can I order a custom toll free or Vanity toll free number?

Is there a contract to sign?
No. VoiceNation services are based on a month to month agreement.

How does your ALL INCLUSIVE billing work?
Each of our price plans (excluding 30 for 30 Quick Start) has a base monthly fee and a certain number of included live operator minutes. This base fee for each plan includes our entire suite of features bundled together. So, unlike most call centers who nickel and dime you with “a la carte” fees after charging a low monthly rate, VoiceNation charges a flat monthly rate so there are no surprises when you get your monthly bill.

Examples of these “a la carte" fees you can expect from other live answering companies are services like taking appointments, charging you for each call transfer/dispatch, charging a per minute fee for the entire time a patched call lasts, order taking, paging, voicemail, holiday or weekend fees, receiving faxes and even charging to send your messages to you any way other than email. With VoiceNation, there are no surprises.

Is there an extra charge for “patching”?
Nope. VoiceNation does not believe in nickel and diming our customers. Unlike most call centers, VoiceNation only bills for operator talk time. If your script requires us to transfer (patch) calls directly to you or your team members, there will be no additional per minute or per call fees. Once we have successfully connected you with your callers you are no longer being billed.

**Make sure to ask about this hidden charge when choosing your answering service.**

Does VoiceNation charge extra to answer my phones on Holidays?
No way.

What billing increment does VoiceNation use?
All live answering accounts are billed on one second increments. We don't round up to the next minute.

Do you bill by the minute or per call?
We bill by the minute rather than by the call so you pay for less time on calls lasting less than a minute. On average most calls last less than one minute, depending on what our operators are instructed to handle. For example, a wrong number call lasting only 5 seconds will only deduct 5 seconds from your bundle of minutes. If we were to bill you per call, you would see a whole unit deducted from your bundle for a call that lasted only a few seconds.

How much am I charged if I go over my minutes?
The per minute charge if you go over your minutes is $.95.

What's the difference between the 30for30 plan and the other plans?
The 30for30 plan was designed for anyone who just needs message taking. If you have more advanced needs, like call transferring or on call dispatching, you will need to go with the other plans we advertise on our pricing page.

Can I track my minutes?
Yes, you will be able to track your minutes online from your online account login. From the home page you will see the amount of minutes you have accrued as of 11:59 the previous day.

Can I order a custom toll free or Vanity toll free number?
Yes, VoiceNation can order custom toll free vanity numbers. Your custom vanity toll free number can be used as your free VoiceNation number that is included with your account. There is a one time charge of $75 to order a vanity toll free number. Vanity numbers are not available as local area code numbers, only toll free. To order a vanity number, search this site here and once you have found your number, proceed through the VoiceNation website ordering process. During the order there will be a field for you to enter your requested number. Please allow 5 business days for vanity numbers to be confirmed. We advise you not to advertise or give out your requested vanity number until we have emailed you to confirm your number has been reserved.

 

 

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