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Pricing Made Simple
Start here. Tell us about you!
I need my answering service to:
How many minutes do I need?I don't get too many calls yet
My small business is steady but growing
We're large-scale & get a high volume of calls
We take calls for mass market ads like radio or tv
*Price per additional minute is $0.95
All minutes billed on 1 second increments for your benefit.
There is a one time account support fee of $75 for all accounts except the 30/30
What features will I get with my plan?
Glad you asked. All plans except for the 30 for 30 plan give you all features. Try getting that anywhere else! Check out the table below to see what you'll get.
30 for 30
Our quick, message-only plan
Several minute bundles available.
Let’s talk about a truly custom plan.
|No Account Support Fee|
|Free Local Voicemail|
|Message Delivery by Email|
|Message Delivery by Fax|
|Message Delivery by SMS (text)|
|Message to Live Person Relay|
|No Holiday Fees|
|Free Virtual Fax #|
|Local or Toll Free Number|
|One Second Increment Billing|
|Free Call Patching|
|Unlimited Toll-Free Minutes|
|Message Delivery by Voicemail|
|Minutes Included with Your Plan||30||We need to talk |
- Is there a contract to sign?
- How does your ALL INCLUSIVE billing work?
- Is there an extra charge for “patching”?
- Once I sign up, how long does it take before my calls are being answered live?
- Do you bill by the minute or per call?
- How much am I charged if I go over my minutes?
- What's the difference between the 30for30 plan and the other plans?
- Can I track my minutes?
- Can I order a custom toll free or Vanity toll free number?
How does your ALL INCLUSIVE billing work?
Each of our price plans (excluding 30 for 30 Quick Start) has a base monthly fee and a certain number of included live operator minutes. This base fee for each plan includes our entire suite of features bundled together. So, unlike most call centers who nickel and dime you with “a la carte” fees after charging a low monthly rate, VoiceNation charges a flat monthly rate so there are no surprises when you get your monthly bill.
Examples of these “a la carte" fees you can expect from other live answering companies are services like taking appointments, charging you for each call transfer/dispatch, charging a per minute fee for the entire time a patched call lasts, order taking, paging, voicemail, holiday or weekend fees, receiving faxes and even charging to send your messages to you any way other than email. With VoiceNation, there are no surprises.
Is there an extra charge for “patching”?
Nope. VoiceNation does not believe in nickel and diming our customers. Unlike most call centers, VoiceNation only bills for operator talk time. If your script requires us to transfer (patch) calls directly to you or your team members, there will be no additional per minute or per call fees. Once we have successfully connected you with your callers you are no longer being billed.
**Make sure to ask about this hidden charge when choosing your answering service.**
Does VoiceNation charge extra to answer my phones on Holidays?
Do you bill by the minute or per call?
We bill by the minute rather than by the call so you pay for less time on calls lasting less than a minute. On average most calls last less than one minute, depending on what our operators are instructed to handle. For example, a wrong number call lasting only 5 seconds will only deduct 5 seconds from your bundle of minutes. If we were to bill you per call, you would see a whole unit deducted from your bundle for a call that lasted only a few seconds.
What's the difference between the 30for30 plan and the other plans?
The 30for30 plan was designed for anyone who just needs message taking. If you have more advanced needs, like call transferring or on call dispatching, you will need to go with the other plans we advertise on our pricing page.
Can I track my minutes?
Yes, you will be able to track your minutes online from your online account login. From the home page you will see the amount of minutes you have accrued as of 11:59 the previous day.
Can I order a custom toll free or Vanity toll free number?
Yes, VoiceNation can order custom toll free vanity numbers. Your custom vanity toll free number can be used as your free VoiceNation number that is included with your account. There is a one time charge of $25 to order a vanity toll free number. Vanity numbers are not available as local area code numbers, only toll free. To order a vanity number, search this site here and once you have found your number, proceed through the VoiceNation website ordering process. During the order there will be a field for you to enter your requested number. Please allow 5 business days for vanity numbers to be confirmed. We advise you not to advertise or give out your requested vanity number until we have emailed you to confirm your number has been reserved.
By Jacob C. Herman