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Food Service Industry Benefits from Live Answering Services
Food is big business throughout the Southeast. Areas like Athens, Atlanta, Augusta, Macon, Miami and Savannah are known for their dining options and the amazing selection of their cuisine. Restaurants, eateries, caterers and other related businesses within the food service industry face unique challenges in years ahead, though. Perhaps the most important hurdle to overcome for these firms is the need for reliable, viable communication with customers and vendors.
The Increasing Need for Communication
Technology has changed much about the modern world. The Internet Age has ushered in an era of instant communication via myriad different technologies – cell phones, text messaging, instant messaging and email come immediately to mind, though there are others. This increase in communication ability has led to the need for companies to be more available on the telephone to serve multiple cities in one state like Aiken, Allendale, Charleston, Columbia, Greenville, and Spartanburg whether that is to communicate with food and supply vendors or to make reservations for guests.
However, what the modern age has not received is more time. In fact, it's harder than ever before to be available to callers. In addition, maintaining a full staff simply to answer phone calls and communicate with suppliers, vendors and customers is enormously expensive, something that many food service companies cannot manage due to the recent economic recession. Fielding calls from different time zones and/or cities like Apex, Asheville, Burlington, Chapel Hill, Charlotte, Durham, Fayetteville, and Garner.
Be that as it may, it's still essential that these firms are able to communicate at all times. Customers, especially, now expect to be able to reach a live person when they call regardless if they are in Greensboro, Hendersonville, High Point, Julian, Raleigh, or Wilmington, and sending callers to voicemail is not the best solution to encourage growth, profitability and longevity.
Live Answering Services Are the Answer
Obviously, it is impossible for food service companies to man their phones at all hours - especially accounting for different calling times in Winston/Salem, Zebulon, Birmingham, Huntsville, Mobile, Montgomery, or Tuscaloosa. Even during standard business hours, it can be difficult to ensure that all calls are answered promptly, with many callers having to leave a message.
The answer to this problem is to use a live answering service. Such a service can ensure that all calls are answered as soon as they come through, and provide far superior customer service. With a live answering service, callers in Baton Rouge, New Orleans and Shreveport will never be forced to leave a message and hope that they receive a return call. In addition, this ensures that food service companies are able to encourage better customer retention and profitability. More calls being answered by a live operator equates directly to better customer satisfaction, solid communication and fewer customers lost to competitors.
Not All Live Answering Services Are the Same
However, before choosing a live call center, it is essential that food service businesses know the key features that indicate a quality firm. For instance, ensuring that the service features the lowest hold times in the industry is vital. In addition, a live answering service should offer online account management, live message relaying, and the ability to relay messages in several different format (text messages, fax and email, for instance).
VoiceNation Live stands as the industry-leader in this sector, and can provide food service companies in the Southeast with the viable, timely, solid communication required to ensure success in the modern world.