Disaster Recovery
If your telephone lines go out because the off-site Telecom switch isn't as well protected as you are, then how are your prospects, never mind your existing customers, going to keep in contact with you? You have peace of mind with an answering service that keeps employees in contact managers and customers well informed.
Lead Capture
Maximize your inbound calls generated from your marketing campaigns by letting your answering service capture every lead. Marketing isn’t cheap and takes a lot of time to develop a quality campaign. Once you are ready, our call center will help you maximize your ROI to ensure each and every lead you generate is captured 24 hours a day.
Live Message Relay
Our live operators will take messages from your callers, then dial out to you or your team members to deliver the message in person over the phone. If you are not available you can request a custom escalation list for us to dial out to until your answering service has successfully delivered your messages.
After Hours On Call
Your customers rely on you and you can always rely on VoiceNation's answering service. Our call center is open around-the-clock - even on holidays! Our live operators will dispatch calls to your technicians or disaster recovery personnel no matter what time of day.
Literature Requests
Our live operators will quickly and efficiently capture necessary information from your potential customers. We can access your own customer database to enter your customer’s information or deliver it to you in your preferred method. Increase efficiency by outsourcing this time consuming task to our call center.
Event Registration-RSVP
Event planners and coordinators can now outsource their RSVP tasks by placing their VoiceNation Live Answering Toll Free number on their invitations and registration forms. Our call center is over-staffed with highly trained agents who will deliver calls directly to you. RSVP services by VoiceNation save you time and ensure every call is captured accurately and professionally.
Emergency Dispatching
No matter what time of day, when your customers need help, your phones MUST be answered. Live operators will be available 24x7 to dispatch calls to your after hours technicians and on-call personnel to ensure your customer will be satisfied. You will get a record of every call our call center receives so you know every situation was handled properly.
Help Desk Services
Outsource your customer service and technical support needs to our call center. VoiceNation’s live operators will handle your inbound support calls and place trouble tickets online, dispatch emergency calls to on call staff, and more.
Call Screening
Have your calls answered in our call center while we locate the requested staff member of your team. You can then choose to accept the call at which point we will transfer them through to you or decline the call and our agent will return to the caller holding and offer to take a message or place them into your Free VoiceNation Voicemail.
Receptionist Service
Your professionally trained live operators will be an extension of your own company and perform the same tasks a full time receptionist would for you. Our answering service will take all your calls giving your company name, forward messages, screen calls, and much more! All for a fraction of the cost of a full time employee.
Order Fulfillment
Never miss another order with our 24 hour live operators available to take orders for you 24 hours a day. Our operators can process simple orders through your secure online shopping cart. We leave the selling and customer service up to you, while we make sure your orders are taken 24 hours a day.