Live Answering Service | Call Center Solutions

The hospitality industry must exhibit and maintain a very high standard of service. Our answering service provides cost-effective, live operators to handle your calls all day, everyday with the utmost professionalism and accuracy. Our call center agents are always available to book rooms, schedule appointments, record RSVP information, deliver messages, and ensure your clients reach you no matter the time of day or night. When you need a high-quality answering service that can handle calls all day, all night on weekends and holidays and never call in sick or need a vacation, plus do it with NO Hidden Fees, then a VoiceNation answering service is the program that will make your company more productive, effective and efficient.

How do you deliver excellent service? Well, the most common practice is to hire enough staff to ensure that every guest's need is met quickly--whether that is providing fresh towels or answering a phone. For many hotels this is not a feasible option with in-house staff. Even if you are paying your employees minimum wage, the costs add up. After all, one full-time employee can cost you over $1100 per month in wages alone; not to mention the added costs for training, health benefits, and sick/personal time. So how do you provide the service that guests are expecting without breaking the bank? Hire a live answering service like VoiceNation Live.

If you have been in the hotel business for any length of time you understand that customer satisfaction is a top priority. After all, in most areas, if your guest is not satisfied with your hotel they can drive less than a mile down the road and find another hotel to stay in. By utilizing VoiceNation Lives' answering service, your hotel will be receiving an excellent phone representative who is committed to providing top of the line customer service. Also, if your onsite staff is not tied to the phones they will be free to focus on your guests' needs. And let's face it, the more you pamper your guests the more likely they are to stay at your hotel again.

You may be wondering; other than customer service, what can VoiceNation Live offer your hotel? With customizable scripts, your calls will be answered exactly to your specifications. VoiceNation Live operators are even able to book reservations for your hotel once you provide access to your company's reservation database. Also, VoiceNation Live's next generation call center is setup to get your messages to you in almost any way imaginable. For example, you can receive notifications that a reservation was made via text, email, fax or all of the above. Or, if you prefer, a live operator can either connect the caller directly to you or personally call you to relay the message. The decision is yours to make.

No matter what time of day it is, with VoiceNation Live your calls will be answered quickly and cheerfully. Whether your hotel simply needs an answering service to handle overflow calls or you require a dedicated answering service, you can rest assured VoiceNation Live will be available. Although your guests may be on vacation, VoiceNation Live never is. With a 24 hour, 7 day a week answering service, you will not miss another call.

• Proprietary scripting software allows us to adapt to your needs
• Simple bundled minute pricing
• Free local or toll free number
• Industry specific agents trained primarily for your account requirements
• Free Virtual Fax number delivers all faxes to unlimited email lists
• Online management to audit call history, usage minutes, and more
• Unlimited call patching and transfers
• Low hold times
• 24 hour coverage including weekends and holidays